Privacy Policy

1. Introduction

This Privacy Policy describes how Vidas Prime Healthcare, S.L. (hereinafter, “we” or “the controller”) processes the personal data of people who visit our website https://vidasprime.com/ (hereinafter, “the website”) or contact us through it. We process your data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

2. Data Controller
  • Identity: Vidas Prime Healthcare, S.L.
  • Tax ID (NIF): B88029855
  • Address: Calle Velázquez, 117, 1º Izq., Spain
  • Email: vidas@vidasprime.com
  • Phone: 910887080
  • Website: https://vidasprime.com
3. Personal Data We Collect

Depending on how you interact with our website, we may process the following categories of data:

  • Identification and contact data: first name, last name, email address, and phone number that you provide to us through forms, email, or phone.
  • Data included in your inquiries: any information you voluntarily choose to include in the message you send us.
  • Browsing data: IP address, browser type, device, pages visited, and other technical data collected through cookies and similar technologies, as described in our Cookie Policy.

We recommend that you do not include health data or other particularly sensitive information in the website's contact forms. If processing this type of data is necessary to handle your request, we will do so only with your explicit consent and by implementing the additional security measures required by law.

4. Purposes and Legal Basis for Processing
  • To respond to your inquiries and requests for information or contact. Legal basis: your consent (Art. 6.1.a GDPR) and, where applicable, taking pre-contractual steps at your request (Art. 6.1.b GDPR).
  • To manage the business or contractual relationship with clients and partners. Legal basis: performance of a contract (Art. 6.1.b GDPR).
  • To send you marketing communications about our services, provided you have agreed to receive them. Legal basis: your consent (Art. 6.1.a GDPR) and, where applicable, legitimate interest (Art. 21 LSSI).
  • To analyze website usage and improve its performance through statistics or marketing cookies. Legal basis: your consent (Art. 6.1.a GDPR).
  • To ensure the security of the website and comply with our legal obligations. Legal basis: legitimate interest (Art. 6.1.f GDPR) and compliance with legal obligations (Art. 6.1.c GDPR).

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.

5. Retention Period

We will keep your data for as long as necessary to fulfill the purpose for which it was collected. Once your request has been handled, the data will remain blocked for the legal limitation periods applicable to potential liabilities and, once these have expired, will be securely deleted. Data processed on the basis of your consent will be kept until you withdraw it.

6. Data Recipients

We do not share your personal data with third parties unless required by law. However, in order to provide our services, we may use providers that access your data as data processors, with whom we have signed the corresponding agreement in accordance with Art. 28 GDPR, such as:

  • Web hosting and technical website maintenance providers.
  • Email service providers and customer management tools.
  • Web analytics and advertising providers, under the terms of our Cookie Policy.
  • Legal, tax, and accounting advisors, when necessary.

We may also disclose data to public authorities, courts, and law enforcement agencies when there is a legal obligation to do so.

7. International Transfers

Some of our providers may be located outside the European Economic Area. In that case, data transfers will only take place with the appropriate safeguards provided for in the GDPR, such as European Commission adequacy decisions or standard contractual clauses.

8. Your Rights Regarding Personal Data

You have the following rights regarding your personal data:

  • Right of access: you have the right to know whether we are processing your data and to obtain a copy of it.
  • Right to rectification: you have the right to correct inaccurate or incomplete data.
  • Right to erasure: you have the right to request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Right to object: you may object to the processing of your data on grounds relating to your particular situation. We will comply with this request unless there are legitimate grounds that justify the processing.
  • Right to restriction of processing: you may ask us to suspend the processing of your data in certain cases.
  • Right to data portability: you have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to withdraw consent: if you have given us your consent, you may withdraw it at any time.

To exercise these rights, you may send us a written request, along with a copy of your ID document, to vidas@vidasprime.com or to the mailing address provided in section 2. If you believe we have not processed your data in accordance with the applicable regulations, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Security Measures

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk and to prevent the loss, alteration, unauthorized access, or misuse of your personal data, taking into account the state of the art and the nature of the data processed.

10. Data Accuracy and Minors

You guarantee that the data you provide to us is accurate and agree to notify us of any changes. Our website is not intended for children under the age of 14. If you are under that age, you will need the consent of your parents or legal guardians to provide us with your personal data.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of those sites, so we recommend that you review them before providing them with your data.

12. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in legislation or new data processing activities. When significant changes are made, we will notify you through the website. We recommend that you review this document periodically.

13. Contact Information

If you have any questions or comments about this Privacy Policy, you can contact us using the following details:

Vidas Prime Healthcare, S.L.
Calle Velázquez, 117, 1ºIzq
Spain
Website: https://vidasprime.com
Email: vidas@vidasprime.com
Phone: 910887080

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