Patient Care Flow · Sales Stage
Tech In production Use case

Does it take days for your patients to find out how much their treatment will cost?

Smart quotes: an instant, estimated proposal based on the clinic's medical protocols and the patient's context, which can be accepted in one click.

01 The challenge
02 How it works
03 The case in detail
04 Results

Hi! I’d like to know how much a hair transplant would cost. I sent you some photos yesterday.

10:12

Hi Daniel, thank you. Based on your photos and your request, here is an estimated quote:

Estimated quote

FUE hair transplant

0.000 €

Pre-op tests

000 €

Follow-up visits

Included

Final price confirmed after medical assessment.

10:13

Accept and book a consultation

Pay for the consultation

I have questions

What happens behind the scenes

01 History: web form, profile, call, and WhatsApp
02 Cross-checked against the clinic’s medical protocols
03 Patient’s preferred language and channel
04 One-click acceptance → payment or scheduling

Simulation with fictitious patient, amounts, and text.

Who it's for

Private clinics and hospitals

Journey stage

Sales phase

Technology

VidasPrime's proprietary AI model

Maturity

In production since late 2025

Specialties

Orthopedics, plastic surgery, and hair restoration

Integrations

Within International Patient Flow, as a CRM add-on, or in web forms

01 · The challenge

The challenge

01

At most clinics, the quote is generated from the CRM or after the medical evaluation. Based on that assessment, the administrative team selects the items from the price list and prepares a pro forma invoice that serves as the quote.

02

The process usually takes days and is never immediate, even when the patient has already explained what they need. It depends on coordination between the doctor and the administrative staff, and every day of waiting is another day the patient keeps comparing options.

03

And once the quote is sent, the patient has to write or call the clinic again to move forward. The moment of decision gets lost among messages, silences, and channels.

02 · How it works

How it works

01

Gathers the history

Web form, request profile, calls, and WhatsApp: everything the patient has shared.

02

Matches it against protocols

The AI matches the patient's needs and potential medical history with the clinic's treatment protocols.

03

Sent directly or validated

Consultations and simple tests go out directly. Everything else is reviewed and confirmed by the case manager.

04

The patient accepts in one click

And moves on to the next step without leaving the channel: payment or booking the consultation.

03 · The case in detail

The case in detail

In this case

An estimate, not a final price

Backed by medical protocols

From quote to next step

3 min read

Patients don't need the final quote to decide whether to move forward. They need to understand, as soon as possible, what their treatment will cost. Smart quotes solve that moment.

An estimate, not a final price

A smart quote doesn't replace the medical assessment: it gives the patient a clear idea of the cost while the case moves forward. For consultations and minor surgeries, it can be immediate. For more complex treatments, it depends on a prior evaluation, and the quote makes that clear.

Backed by medical protocols

What sets these quotes apart is the data models. VidasPrime's AI doesn't just read what the patient asks for: it cross-references it with their potential medical history and each clinic's treatment protocols. The result is a proposal consistent with the medical team's criteria, not a generic figure.

The first specialties where it's already working are orthopedics, plastic surgery, and hair restoration, and 3 out of 5 quotes go out without needing validation. The rest are reviewed by staff before being sent.

Sent directly, no validation needed
Reviewed by the team before sending

From quote to the next stage

The quote arrives through the patient's preferred communication channel, and it includes buttons: if they're interested, they accept it and go straight to paying or booking the consultation, without waiting for another conversation. As a result, the patient journey is shortened by two days on average.

It works within International Patient Flow, as an add-on to the client's CRM, or automated through special website forms where patients provide the information needed to receive the right quote.

[Featured quote from the VidasPrime team or a patient coordinator.]

[Name, title]

Before and after

Before

— Quote issued after the doctor's evaluation and the administrative pro forma

— Days of waiting, never immediate

— Doctors and administration have to coordinate on every case

— To move forward, the patient has to email or call again

With smart quotes

✓ Instant estimated quote, based on medical protocols

✓ In the patient's language and preferred channel

✓ 3 out of 5 go out without validation

✓ The patient accepts with one click and moves on to payment or scheduling

04 · Results

Data in production

5 clients · since late 2025

+12 %

Quote acceptance rate

3 out of 5

Quotes sent without human validation

−2 days

Shorter time to quote acceptance

Technology and Security

Technology and security

Proprietary, integrable model

Smart quotes run on the same proprietary VidasPrime AI model as International Patient Flow. They're used within that platform, as an add-on to the client's CRM, or integrated into the forms on their website.

Data in the EU · ENS · GDPR

Data is hosted in a European Union environment, certified under Spain's National Security Framework (ENS) at the medium level and compliant with the GDPR.

Roadmap

Done

In production with 5 clients

Next

Quote + treatment plan

Next

Quote + available appointments

Next

Quote + payment gateway

Keep Exploring

Keep exploring

The products that make this case possible, along with other cases across the patient flow.

Want to make sure no international patient is left waiting? Let's talk

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