International Patient Flow responds to every lead in real time, in their language, and guides the patient all the way to surgery with follow-up that AI builds case by case.
Patient Support · WhatsApp
Conversations
Search by name or message
Mihai Ionescu
✓ Vă mulțumim, am primit raportul…
Anna Lewandowska
✓ Thank you, the treatment plan…
James Carter
✓ Our team will contact you today…
Mihai Ionescu
Romania · WhatsApp · Romanian
Bună ziua, am nevoie de o operație la genunchi. Puteți să-mi spuneți cât costă?
22:47
Bună seara, Mihai. Vă putem ajuta. Pentru a vă pregăti un buget, ne puteți trimite raportul medical sau rezultatul RMN?
22:49 · VidasPrime Assistant
Attachment · RMN_genunchi.pdf
22:55
Mock-up of the platform with fictitious patients and data.
Who it's for
International patient departments at hospitals and clinics
Journey stage
From first contact to surgery
Technology
VidasPrime's proprietary AI model
Maturity
In production since 2026
Channels and languages
Phone, email, web form, and WhatsApp, in up to 10 languages
Integrations
Hospital scheduling systems and HIS, or a standalone cloud platform
At most hospitals, international patients are handled by a dedicated team during business hours. Inquiries come in by phone, email, web form, or WhatsApp, in different languages, and are answered in the order they arrive, with no clear prioritization.
Follow-up depends on each team member's memory. There's no system to flag which patient hasn't heard back in days or what they still need to move forward. First contact takes around 24 hours, and patients go an average of 4 days without anyone talking to them.
The hospital only reaches out when it has something to share. It's a reactive model, and patients comparing options in other countries go cold during those silences.
01
By phone, email, web form, or WhatsApp. The platform captures it and logs it by source.
02
Automatic reply in the patient's language, at any hour, separating the noise from real leads.
03
The AI collects the medical information, generates the quote and treatment plan, and schedules reminders based on each patient's situation.
04
When a silence or the patient's situation calls for it, they get an alert with full context and an assisted message.
Case manager tasks
Today · 25 active patients
Urgent
2
Priority
14
Operational follow-up
9
Silences · 2
Patients waiting on something with no action taken
Anna Lewandowska
Silence · Has questions about the quote
James Carter
Silence · Only asking for price or information
Case manager tasks: priorities and silences detected by the follow-up AI. Mockup with fictional data.
From reactive to proactive support
What a micro-status is
What changes for the team
4 min read
A patient considering surgery in another country doesn't decide in a single conversation. They decide over weeks, and every silence sends them back to comparing options. International Patient Flow was built so that patient is never left waiting.
The usual model is reactive: the team responds when a message comes in and reaches out when the hospital has something to share. In between, the patient doesn't know where their case stands. With International Patient Flow, every lead gets a response within minutes and in their own language, and from there the system stays in touch at every stage: medical reports, quote, initial consultation, and treatment or surgery.
The platform can connect to the hospital's schedules and HIS or run as a standalone cloud platform. The most common setup is connecting the hospital's website, so leads are handled without human intervention and the team only sees the real ones.
Alerts aren't set up manually, case by case. VidasPrime's AI reads the information the patient shares in each interaction and builds contextual follow-up based on micro-statuses: it's not enough to know the patient is at the "quote" stage; you need to know whether they have questions, are putting it off until a certain date, or are just asking for a price. Each micro-status defines what needs to happen and when.
Mihai Ionescu
Romania · Speaks Romanian · Orthopedics · Came in via WhatsApp
Next action
Send quote with the translated report
What we know · VidasPrime Assistant
Patient living in Romania who writes in Romanian. Has sent a knee MRI and is requesting a surgery quote. Prefers to travel in the spring.
Patient record: current stage, next action, and AI-generated summary. Mock-up with fictitious data.
The result is signals: alerts that a patient has gone too long without a response or that their situation has changed. That's where, and only where, the case manager steps in.
The team no longer has to rely on memory to figure out which patient is up today. They open their tasks, see what's urgent and where things have gone quiet, and when they write, they do so with full context and an assisted message suggested for the patient's situation. More than 30% of the process now moves forward without human intervention.
“[Featured quote from the VidasPrime team or a case manager.]”
— [Name, title]
The platform has been in production since 2026 in four international departments of private hospitals in Barcelona, Valencia, and Madrid, and it evolves alongside them every week.
Before
— Support during business hours, first-come, first-served
— First contact within about 24 hours
— Follow-up dependent on each person's memory
— 4 days of silence with the patient on average
— The hospital only reaches out when it has something to share
With International Patient Flow
✓ 24/7 support in up to 10 languages
✓ First contact within 5 minutes
✓ AI-built contextual follow-up
✓ No more than 24 hours of silence, thanks to alerts
✓ Active support all the way to treatment or surgery
5 min
first contact with the lead · previously, 24 hours
24 h
maximum silence with the patient · previously, 4 days on average
+30 %
of the process with no human intervention
−55 %
of staff time on manual support
Production data · 4 international departments at private hospitals in Barcelona, Valencia, and Madrid · 2026
International Patient Flow runs on a proprietary AI model developed by VidasPrime. It connects to the hospital's schedules and HIS, or works as a standalone cloud platform.
Data is hosted in a European Union environment, certified under Spain's National Security Framework (ENS) at the medium level and compliant with the GDPR.
● Done
In production in 4 international departments
○ Coming Soon
Autonomous features so patients can move straight to an in-person or online medical evaluation
○ Coming Soon
Contextual follow-up integrated with the CRM
○ Coming Soon
New intake channels
The products that make this case possible, along with other cases across the patient flow.