How long have you had the chest pain?
RO · De când aveți durerea în piept?
De azi-noapte. Mă doare când respir adânc.
EN · Since last night. It hurts when I take a deep breath.
Are you taking any blood thinners?
RO · Luați vreun medicament anticoagulant?
Simulation with a fictional patient and conversation.
Who it's for
Emergency departments and inpatient wards that treat patients who speak other languages
Languages
Up to 15 languages. The most used: Spanish, Catalan, English, French, German, Italian, and Romanian
Technology
VidasPrime's own medical translator, on tablet or mobile
Integrations
Standalone app that can be integrated with the electronic health record via API
There isn't always someone who speaks the patient's language. English can help in some situations, but it isn't enough. And in the emergency department, it's impossible to predict which languages patients will speak.
The language barrier shows up throughout the entire care process. From admission and triage to appointments, tests, and hospitalization, patients need to explain what's wrong and understand what the medical team is telling them.
Conventional translators aren't specialized in medicine. Generic translation tools can misinterpret symptoms, medications, or clinical terms. And bringing in a professional interpreter isn't always possible right away.
01
From a tablet or smartphone, healthcare staff start a conversation and select the languages of both the professional and the patient.
02
The doctor asks questions and the patient answers naturally, with no need for a shared language.
03
The app translates the conversation using technology specialized in medical language, built to recognize symptoms, treatments, and clinical terminology.
04
The system generates a transcript in both languages that, with the patient's consent, can be saved and integrated into the medical record via API.
Conversation in progress · ES ↔ RO
How long have you had the chest pain?
De când aveți durerea în piept?
Since last night. It hurts when I take a deep breath.
De azi-noapte. Mă doare când respir adânc.
Are you taking any anticoagulant medication?
Luați vreun medicament anticoagulant?
Transcription screen: the conversation in both languages and the clinical terms detected. Mock-up with fictitious data.
A foreign patient arrives at the ER. How do they communicate with the doctor?
Translation technology specialized in healthcare
What changes for the hospital?
3 min read
Imagine a patient who only speaks French arrives at the ER with chest pain. The medical team needs to know their symptoms, medical history, and medications, but none of the staff speaks their language.
Instead of looking for someone to interpret or turning to a standard app, the doctor opens the VidasPrime clinical translator on a tablet.
The doctor asks questions in Spanish and the patient hears the translation in Romanian. When the patient answers, the doctor receives the response in Spanish. The conversation continues in both languages, allowing the clinician to ask all the necessary questions without changing the way they usually work.
With simultaneous Clinical Translation, the clinician opens the app on a tablet or phone and the conversation flows naturally: each person speaks their own language and hears the other in theirs, in real time. It works in up to 15 languages, with no advance planning, at any point in the patient journey.
What sets it apart from a generic translator is the language. The solution runs on the VidasPrime clinical translator, trained on medical terminology and over 93% accurate with that terminology. It's built to translate symptoms, medications, and tests precisely, which is exactly where generic translators fall short and where a mistake has consequences.
Unlike a general-purpose translation tool, it's designed to interpret the vocabulary commonly used in healthcare settings, such as symptoms, medications, treatments, and diagnostic tests.
In addition, the conversation is transcribed in both languages and can be added to the patient's medical record through API integration, provided the necessary consent and conditions are in place.
Transcript saved
12/11/2026 · 09:40 · Surgical ward · CA ↔ FR
Com ha passat la nit? Té dolor a la ferida?
Comment avez-vous passé la nuit ? Avez-vous mal à la plaie ?
He dormit bé, però m’estira una mica quan em moc.
J’ai bien dormi, mais ça tire un peu quand je bouge.
D’acord. Avui el metge li retirarà el drenatge.
D’accord. Aujourd’hui, le médecin vous retirera le drain.
Transcription in both languages. Mock-up with fictitious data.
For the healthcare team.
Clinicians can communicate with patients who speak different languages without relying on a colleague being available to translate. The tool is accessible from a mobile device and can be used at different points throughout the care process.
For the patient.
Patients can describe their symptoms, ask questions, and understand instructions from healthcare staff in their own language. This makes communication more personal and helps them feel supported throughout their care.
For the hospital.
A solution that makes it easier to care for international patients, supports healthcare professionals, and can be rolled out across different departments without needing on-site interpreters for every language.
“The translation quality is excellent and makes patients feel like they're talking to someone who speaks their language.”
- Manager, Barcelona hospital
Piloted for 9 months in the emergency department and inpatient ward of a hospital in Barcelona.
Before
— Difficulty communicating with foreign patients
— Reliance on staff who speak other languages
— Generic translators with no clinical specialization
— Difficulty keeping a record of conversations
— Patients who don't always understand instructions
With simultaneous Clinical Translation
✓ In 15 languages, in the ER and on the wards
✓ Translation available on tablet or phone
✓ Technology trained on medical terminology
✓ Transcription in both languages
✓ Clearer, more personal communication
+95 %
Of surveyed patients were satisfied with the communication.
100 %
Of the ER team satisfied with the tool
+93 %
Accuracy in medical terminology
Satisfaction results are from the 9-month pilot, with a sample of 50 patients and the emergency department team. Medical terminology accuracy is based on the evaluation of the translation technology.
Powered by the VidasPrime clinical translator, trained in medical terminology. It runs on a tablet or phone as a standalone app and can connect to the electronic health record via API.
Data is hosted in the European Union, with medium-level certification under Spain's National Security Framework (ENS) and GDPR compliance. The conversation is only stored if the patient first accepts the security and data policies.
Done
9-month pilot in the emergency department and inpatient ward
Next
Go-live at the hospital
Next
Expansion to outpatient clinics
Next
Integration with the HIS
The products that make this case possible, along with other cases across the patient flow.
